Patient Information

Scheduling

Our office is open Monday through Friday from 8:00 AM until 5:00 PM (Greeneville closes at 12pm on Friday). We are currenly taking NEW patients for all insurance types, excluding Tenncare. If you have pain or an emergency situation, every attempt will be made to see you that day! We try our best to stay on schedule to minimize your waiting.

Due to the fact that Drs. Winton, Clemons, Benson, Peterson, and their Physician Assistant and Nurse Practitioner staff provide many levels of care and services, various circumstances may lengthen the time allocated for a procedure.

Emergency cases can also arise and cause delays. We appreciate your understanding and patience.

Please call us at Johnson City Office Phone Number 423-929-7546 with any questions or to schedule an appointment.

*To schedule an appointment for a “Cosmetic” service:

please call our 423-929-7546– and press option #2.

Two Convenient Locations

JOHNSON CITY

1009 N State of Franklin Rd,

Johnson City, TN 37604

(423) 929-7546

Financial Policy

We deliver the finest care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. You will be asked to sign Financial Responsibility forms and present us with your most current Insurance information. As the patient you will be responsible for obtaining referrals from your primary physician, if your insurance plan requires them.

If you have questions regarding your account, please contact us at Johnson City Office Phone Number 423-929-7546 extension # 703.

Many times, a simple telephone call will clear any misunderstandings. Most insurance companies will respond within four to six weeks.

Please call our office if you have not received a statement within 60 days.

Any remaining balance after your insurance has paid is your responsibility. Your prompt payment is appreciated. We can make arrangements for a monthly payment plan when needed, with approval and within specific guidelines.

Payment Policy

All Self-Pay patients receive a 41% discount.

• We accept Cash, Check, Visa, MasterCard, American Express, Discover and Care Credit (over $100.00).
• All fees are based on the type of service provided for your care and related services. Our fees are competitive for this region.
• If the patient is a minor (18 years and younger), the parent or guardian is responsible for payment of the account, in accordance with the policies outlined above.
• For elective, non-covered or cosmetic services, the total amount charged is due at the time of service.
• For office visits, we will require a $50.00 deposit at the time you check-in.
• If available, we will provide you with the total balance at the time of check-out. Payment arrangements can be made on balances over $100.00. Otherwise, payment is due when services are rendered.
• If your account is overdue longer than 90 days, it will be referred to a collection agency. This is a last resort, done reluctantly and after we have exhausted efforts for voluntary payment.

Insurance Information

At Tri-Cities Skin & Cancer we make every effort to provide you with the finest care and the most convenient financial options. To accomplish this, we work hand-in-hand with you to maximize your insurance reimbursement for covered procedures. If you have any problems or questions, please ask our staff. They are well informed and up-to-date.

They can be reached by phone at Johnson City Office Phone Number 423-929-7546 extension #703. Please call if you have any questions or concerns regarding your initial visit.

Please be sure to have your Insurance Card with you at each visit so that we can expedite reimbursement.

“No Photo, Video or Recording” Policy

Photography, video or audio recording of any kind is not permitted within, nor outside the premises of our clinic. 

This policy is in place to protect patient privacy, enhance confidentiality, and maintain security. With your safety and the safety of Clinic staff in mind we ask that you refrain from videotaping or taking photos, videos or recordings of any kind with your camera, cell phone, smart phone, tablet, or any other  device without prior consent and supervision by a provider or staff member.

Thank you for your cooperation and consideration of all our patients.

Good Faith Notice

Tri-Cities Skin & Cancer

Your Right to a Good Faith Estimate

Under the law, health care providers must give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. This is called a Good Faith Estimate.

You have the right to receive a Good Faith Estimate and Tri-Cities Skin & Cancer will provide one prior to your scheduled appointment.

The Good Faith Estimate shows a total expected cost of any non-emergency items or services, including pathology processed here at our office. This estimate is based on information known at the time the estimate was created.

You will receive a Good Faith Estimate in advance of an already scheduled medical service or item. You may also request an estimate before scheduling an appointment. The estimate will be provided within three business days of the request.

The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment.

PLEASE BE AWARE: 

• A change in the treatment plan first discussed 
• Finding of an additional diagnosis
• A change in a lesion Size
• A change in pathology of lesion/diagnosis
• Additional need of special stains for reading a biopsy specimen
• Infection or wound complication

Will result in a change to the Good Faith Estimate

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate or the dispute process, visit www.cms.gov/nosurprises. or call 1-800-985-3059